Refund and Returns Policy for Dudu Baby Gift

Effective Date: January 11, 2025

At Dudubabygift.com, customer satisfaction is our priority. If for any reason you are not fully satisfied with your purchase, we offer a flexible return and refund policy to ensure a hassle-free shopping experience.

1. Returns

We accept returns on most items within 30 days from the date you receive your order. To be eligible for a return, the product must be:

  • In its original, unused, and unwashed condition
  • Returned with all original packaging, tags, and accessories

2. Non-Returnable Items

Some items are non-returnable due to hygiene or safety reasons. These include:

  • Opened or used baby clothing
  • Personal care items (e.g., pacifiers, bottles)
  • Custom or personalized products (e.g., engraved items)

Please review the product descriptions before purchasing, as non-returnable items will be clearly marked on the website.

3. How to Return an Item

To initiate a return, follow these steps:

  1. Contact Us: Email us at info@dudubabygift.com or call us at (660) 555-8734 to request a return authorization. Please provide your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Shipping: Once we approve your return, we will provide you with a return shipping label. Please securely pack the item in its original packaging to avoid damage during transit.
  3. Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a defective item or an error on our part.

4. Refunds

  • After we receive and inspect your return, we will issue a refund to the original payment method. Please allow 7-10 business days for the refund to be processed. Shipping costs are non-refundable, except in cases where the return is due to a defective item or an error on our part.

5. Exchanges

If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above. Once we receive your returned item, we will ship the exchange item to you. In some cases, you may need to pay for the return shipping or the cost of the new item if there is a price difference.

6. Defective or Damaged Items

If your product arrives defective or damaged, please contact us immediately at info@dudubabygift.com or call us at (660) 555-8734. We will offer you a full refund or exchange and cover the cost of return shipping.

7. Order Cancellations

You may cancel an order within 24 hours of placing it. After this period, we may have already processed and shipped your order, in which case our standard return policy will apply.

8. Contact Information

If you have any questions or concerns about this Privacy Policy or our practices, please contact us: